Help & FAQ

Ordering

1. How do I place an order?
   • Simply browse our collection, add items to your cart, and follow the checkout process.
2. Can I cancel or change my order?
   • Please contact us within 24 hours of placing your order to make any changes.

Shipping

1. What is your shipping policy?
   • We offer free standard shipping on orders over [$X]. Express shipping options are also available.
2. How long does shipping take?
   • Standard shipping: 3-7 business days. Express shipping: 1-3 business days.

Returns & Exchanges

1. The entire process takes about 5-7 business days. Thank you for co-operation and patience.
2. We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept returns within 15 days from the date of delivery as follows:
3. In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused along with its original invoice, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 15 days from the date on which these goods are delivered.
   • Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.
   • Products damaged while being used do not qualify for a refund or replacement.
   • In case we are unable to replace the damaged / defective product, we will refund back the order amount to you.
   • In case a product comes with manufacturer warranty, customer should contact the manufacturer directly and follow the return/replacement procedure as per the manufacturer policy.
   • Typical time of reverse pickup is 1-5 business days from the date of request, however in certain cases it may be longer. Customer shall get full refund amount entitled as per the policy if the request is raised within stipulated returns allowed time window and need not worry about reverse pickup delays.
   • Refund shall be initiated once the products reaches back our warehouse and necessary checks are completed to clear the refund process.
   • We strive to have the returns process as quick as possible however customer cannot claim any interest/penalty due to reverse pickup, transit or any other returns processing delays.
   • We hold the right to cancel the order placed by the customer OR refuse the return request in case the customer has returned too many orders.
   • In case of multiple products order, return request should be placed together for all the products you want to return.
   • We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy and these accounts typically return most of the items bought or choose to not accept COD shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge of Rs.99 for all orders and disable cash on delivery option for accounts which have high percentage of returns.
   • In case of any suspected fraudulent activity by the customer, we hold the right to deny refund/deduct fees charges for processing payment.
   • We hold the right to charge payment processing fees/additional charges in case customer shopping behaviour is not of a typical shopper and is suspected to place orders and seek refund solely for the purpose of gaining cashback points/transferring money between different sources/any other fraudulent activity

Payment & Security

1. What payment methods do you accept?
   • We accept major credit cards (Visa, Mastercard, Amex) and PayPal.
2. Is my personal and payment information secure?
   • Absolutely! Our website uses SSL encryption to ensure your data is protected.

Account & Login

1. Do I need to create an account to place an order?
   • No, but creating an account allows you to save your information for future orders and track your order history.
2. I forgot my password. What do I do?
   • Click the “Forgot Password” link on our login page to reset your password.

Contact Us

If you have any further questions or concerns, please don’t hesitate to contact us at:
Email ID:-surabhi.tripathi369@gmail.com
Mob:- +91-7341167941
Address:- 90, Vidhichand, Auraiya (UP)-206122

We’re here to help!